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== Next step ==
After a male client opens 15 paid messages from a lady he has the right to receive her contact information. If a local agency receives a contact request they should contact the lady as soon as possible to find out what contact details she authorizes us to provide for that particular man. If the man requesting contact info is a US citizen the agency first shows the lady his '''IMBRA release''' and the contact request can be approved only after the lady reads and signs every page of the form. The agency uploads the reply to our website. The provided contact details will be checked by a member of our staff to make sure they are valid and belong to the lady herself. The whole process should take less than 48 hours. An agency cannot send contact information of their office or interpreters as a reply to a contact request.Agencies cannot organize a meeting with a US citizen or send contact info without the Imbra release. Once the contact information is released users can correspond directly and for free outside our service. Local agencies are responsible for providing their female members with a possibility to use their private email at their office for free. Translation or the letter-by-phone services are payable services and are not provided if the couple has switched to free direct correspondence. A lady should come to her local agency personally to check her email herself.
A male customer can request a meeting organized by a local agency. This service costs $70. If the customer has the lady’s contact information local agencies must not ask him to pay the $70 fee for a meeting but they can provide other services at a customer’s request (interpreter, taxi, apartments etc). Interpreter’s fee should not exceed $20 per hour in Kiev and Kharkov and $15 per hour in other cities of Ukraine.
If a customer requests a meeting the agency should discuss the time and place suitable for him and the lady. The lady should come to the meeting place at an appointed time and might take the interpreter with her only if she received the customer’s consent to that. The client can use services of his personal interpreter and the agency has no right to insist on their interpreter to be present. If the man speaks Russian or the lady speaks English but still wants to come with her interpreter she may do that but the customer will not pay the interpreter’s fee in this case.
