Our refund policy

Eh, I'm sure I'd be spitting nails if they'd maeagnd to screw up my first-five-minutes reservation. (It's still far from ideal, but it's close enough.) Since I don't have a personal stake in it at this point, it's less infuriating and just plain well, baffling.I'm now wondering whether they didn't realize the reservation form was still available (not to mention active). If you want to disable something online, you have to actually turn it off or block it, not just remove links to it, because you never know what's been bookmarked, picked up by Google, etc .but given some of the other design flaws I've seen on their site over the last few years, it wouldn't surprise me much.One thing I should add that seems to have gotten lost in editing: When I emailed them, I asked specifically whether simply getting through on March 18 was enough to get someone on the waiting list, or whether there was another procedure. Unfortunately the form response I got this morning didn't address this issue.