Difference between revisions of "Help"

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[[About_Us|About Us]] | [[Services]] | [[Help]] | [[FAQ]] | [[Testimonials]] | [[Tours]] | [[Terms_of_use|Terms of Use]] | [[Privacy_statement|Privacy Policy]] | [[Contact_us|Contact Us]]
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===Here is some brief information to help you get started.===
  
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== Our service, our prices, answers to your questions ==
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The first step is to '''register''' on our site. This is '''free''' both for men and women.
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Only registered members can contact other members of our site.
  
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'''How to meet people on our site; find out more about international marriage; learn how to contact Russian women'''
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After registration you will get an account on our server where you can check your mail, keep track of mail sent, members contacted, credits purchased and spent.
  
  
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=== Detailed instruction on how to contact Russian women ===
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Once registered you can contact other members of our site:
  
  
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Men and women from all over the world are welcomed to become our members. You can submit your profile here and thus join us. It is for free.You will be asked to choose a username and then you will get a mailbox on our server where you will be able to check your email, keep track of it and also of your balance of credits. Uploading your pictures to your profile increases your chances to get responses from women.
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===How exactly do I contact other members and communicate with them?===
  
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After that feel free to search our vast and constantly updated database to find women you would like to contact. There are 3 ways to contact the girl you liked.
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You can send messages for '''free''' to any member, as long as their profile is active, and you don’t have more than one unopened message from them. You send messages in English and you will receive replies also in English, even if your party does not speak English. Your messages and your party's replies will be handled by the staff of a local dating agency who will translate and deliver the messages back and forth.  They may forward the translation to the lady by email or instant messanger, or read it over the telephone, or the lady may stop by the agency to check her messages and have them and her responses translated.  This is all done behind the scenes, you do not need to do anything.  You will simply receive a reply in your Inbox, in English and can reply right away, also in English.  You will be notified by email every time you get a new message.  If you don’t want to receive these notifications at your main email address, we suggest you use another email address for your profile.  Also in your profile settings you can choose to receive these notifications once per day for all messages, as opposed to receiving them immediately for each message individually.  If you don’t want to receive notifications from new women, you can change the status of your profile to Invisible, but note that in this case new women can not contact you, and your profile will not show up in search results, but you will stil be able to continue all existing correspondence. To stop receiving all notifications completely, you can change your profile to Suspended, which will make your profile basically inactive and will terminate all existing correspondence as well.  All your previous messages will be saved and you can reactivate your profile at any time later.
  
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'''1. Send her a message for free'''
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Until you write to a lady for the first time, her messages are ''free''' to open. After you write to a woman and if she responds, you will have to pay a fixed price per message for the translation of your correspondence.
  
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Ladies who have access to the Internet and have email addresses will get your message at once. However, there are a lot of women who do not have the Internet access, so the procedure of letter delivery may take a little longer. Your letter in this case will be delivered to the girl either by phone, in person or by domestic mail. Her answer will be delivered to your mailbox on our server. When you get a message, we will send you a notification.
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If you don't feel like writing a letter, you can send them a '''free''' "smile".
  
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To open a response from a woman, you need to apply credits to it. Thus, you should purchase credits ($1-$2 per credit depending on the quantity of credits you purchase). Letters from different women have different prices, so the number of credits for each letter varies. If you do not want to pay by your credit card, we have more payment options.
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A smile is a quick "Hi" message with a link back to your profile which indicates to a member your interest in him or her.  
  
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'''2. Send her a "smile" for free'''
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Or you can place a live interpreted phone call or even a video call directly with her via our bi-lingual operator.
  
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Sending a "smile" (a quick "Hi" message with a link back to your profile), you let the person understand that you are interested in her/his profile.
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You’ll need to [[contact_us|contact us]] at least 24 hours in advance and tell us which lady you want to talk to, and at what time. Our interpreter will do the rest
  
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'''3. Surprise her by a live interpreted phone call via our bi-lingual operator (1.8 credits per minute)'''
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Why does the price of translation differ from lady to lady?
  
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You can call our toll-free number 1-866-974-6453 (or outside of the US call +1 (360) 525-0025, it is not toll-free) between 3AM and 3PM CST, and tell the operator your login to our site, and the name or reference number of the member you want to talk to. For most of our members we have phone numbers. The operator will dial her then and translate your conversation (the operator stays online throughout the conversation). If the operator cannot contact the girl, she will try to arrange your next phone call.  
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We don't want to complicate things for you by charging for the translation per word as is mostly done in translation industry.  Instead you pay one fixed fee for the translation of each pair of messages that you exchange, regardless how long or short they are.
  
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* We do not have numbers for all our women. If this is the case, we will not be able to organize your call right away. Some women prefer to be informed about the call beforehand. We will then find out the convenient time and day for her and arrange it with you. At the appointed time our operator will connect you. If you are calling to a woman without any previous contact with her, she may not want to take your call, because most women want to read a couple of lettes from a person or to see his profile first.  
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However that fixed fee may vary depending on the lady you are corresponding with.  The problem with all dating sites is that the vast majority of men will want to correspond with a handful of most popular women and vice versa. If one woman receives letters from dozens of men, while others receive no letters at all, that's not good for anybody. So, to mitigate this, our system automacally rises the price for translation for those ladies who receive the most attention, to discourage new contacts. This only applies to new contacts, so if you are already corresponding with her, your translation price will not increase. If a lady becomes too popular, with too many letters going unanswered and a further price increase is no longer practical, her profile is omitted from search results, although the men she is already in contact with will still be able to correspond with her, and their price for translation will not go up.
  
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Please note that the lower price for translation does not mean the lady is by any means inferior to those with higher price for translation.  It just means fewer men have already contacted her, which could be caused by the fact that she has just recently joined the site, or her profile is showing lower in the search results, or she has chosen to put more conservative pictures in her profile, or other reasons.  Everyone deserves attention, and we want all our members to be active, so we strongly enocourage men to write to women with lower price for translation.
  
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'''Your next action'''
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===Is it safe to use my credit card on your website?===
  
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If some time after establishing a firm contact with the lady you want your relationships to enter a different, more serious stage, you should think about meeting her in person. In most cases our clients live on different continents, so we often help them organise their first meeting. It is next to impossible for a Russian woman to get a tourist visa to the States, so it is usually a guy who comes to her homecountry. Another variant is to meet in a country where Russian women do not need a visa. These are Dominican Republic, France, Turkey, Cyprus, etc. However, this option leaves you practically unprotected before scammers, because you will have to pay for the ticket of the lady. We have a complete section on Visas and Immigration in our FAQ.
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Yes, it's absolutely safe.  Your credit card information, as well as all other information about your order, is transmitted to our processing bank securely, using SSL (Secure Sockets Layer), the most common cryptographic protocol employed by online businesses.  Your credit card data stays encrypted until it reaches our processing bank. We do not keep your credit card information after we securely send it to the bank.
  
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After a personal meeting you may apply for her "K" visa (a "fiancee" visa) if you both want it. In this case she will have the right to come to your country and stay there for 3 months in the status of a "fiancee". Neither of you is obliged to get married during this period, but if you marry her, she will be able to stay in your country indefinitely. If all this does not work out, she will have to go back to her homecountry.
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We have never had any security breaches and no credit card information has ever been compromised.
  
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If you can organise a meeting without our participation, you should first get the direct contact information of your lady.
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You can also find more information on our '''[[FAQ]]''' page.
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'''Prices'''
 
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Below you will find a detailed explanation on why the price for letters from different women varies. Our system is not an easy one, but it was created to give our clients the best advantages. The explanation is rather long, but it contains answers to every question on the subject.
 
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'''First and foremost, once you have started to correspond with a girl, we do not increase the price for her letters for you.'''
 
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Our unique price structure makes it possible to pay only 50 cents for a two-way letter exchange (sending 1 letter and receiving the response). The quality of the service stays very high, and it does not take more time. Our competitors ask for $8 for the same service. Moreover, we do not charge women at all.
 
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The scheme is as follows. You can purchase credits for these prices:
 
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    * 100 credits or more: $1 for each credit
 
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    * 55 credits: $1.09 for each credit
 
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    * 20 credits: $2 for each credit
 
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''We accept all major credit cards, checks, wires, and more.''
 
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Why does the price to open as letter from different women vary? Here is the answer. Most our male clients have email addresses, so it is not a problem for them to get a message. However, the situation our female clients having the Internet deserves for the better. A lot of women do not have Internet access, so our representatives intheir cities have to call them and inform about the messages they have received. The ladies go to their agencies and get the letters. They may answer to the letters or write new ones the same way. Ther are translators who help women read the letter and translate the answer if the lady has difficulties with English. There are cases when a woman cannot visit the agency, so our representatives read her the contents of the letters over the phone. Another option is to send a printed copy of the letter by domestic mail. As you understand, all this must be paid for. On the other hand, those women who have the Internet access are really easy to contact. Letters from our male clients get forwarded to these ladies automatically and quickly. You see, our competitors set a fixed price for letter delivery, be it expensive or cheap. They put the difference in their pockets while we give you the best opportunity to save a good sum of money. As Has already been said, most of our female clients have email addresses, and you can correspond with them directly, without the help of the agency. The price for this is very low (as little as 50 cents per 2-way letter exchange)
 
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There is one more reason for the prices to be different. The thing is that every site has a bunch of women who are extremely popular, so men write to these girls a lot. This question has a reverse side: ladies who ae not so popular get much less attention from men while guys get very short responses (or none at all) from these popular queens. The dating sites do not really care about that. they place the prettiest faces on their first pages and contribute to the girl's popularity.  They sell the girl's addresses and make their money. Men who start to correspond with these women are not aware that the girls get hundreds of letters from their competitors. That is why we have decided to intrducea floating price for correspondence with each woman based on the number of members she is actively corresponding with. We track how many letters a woman has already received. The more the quantity, the bigger the price in credits to open a letter from her. If you have begun to correspond with a woman, the price does not grow for you. It increases only for new contacts. This limits the number of men contacting one particular woman. This system has proven to increase chances of success for both men and women. When too many letters are left unreplied, the further increase of the price has no practical value, so the profile of this girl is dropped from search results (the correspondence which already exists continues, of course). If the lady does not answer any letters, does not visit our site and does not connect with the agency, she gets a warning that her profile will be suspended and later deleted for inactivity. That is why you may be certain to meet only active and real girls here.
 
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We have explained everything about the price and the reasons for it to be floating. The price may be as low as 0.50 credits, but no higher than 20 credits. Naturally, the average prices are in between.
 
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== The way to find out more about a lady ==
 
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We do not keep any information about ladies except their personal contact information. All other data is displayed in the profiles of ladies. Some fields, however, are not filled out, but it means the girl herself chose not to fill them out. Thus, you can see phrases like "Unknown", or "Information not supplied" on certain fields. The lady deliberately decided to leave them blank then. If you are interested in this information, the best way to find it out is to ask the lady herself.
 
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'''Is this lady available?'''
 
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If you see the profile of this lady on our site, it means she is available. We do not want to waste your and our time by keeping inactive profiles. We are interested in your opening the ladies' responses, so if a lady stops answering letters and smiles, does not check her mailbox and does not visit our site, we send her a warning note. In case she does not become active, we suspend and then delete her profile.
 
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'''Some fields in profiles say "Will tell you later". What does it mean?'''
 
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Quite often women prefer not to open some things about themselves so that everyone could see this information. For example, "Want children - Will tell you later". It means that if you contact the woman and ask her about that, she does not object to disscussing it in letters or by phone. This option leaves the girls an opportunity to give a hint without giving the details. 
 
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'''What to do if you don't want to pay with a credit card'''
 
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We have a lot of payment options such as payments by check, money order, cash, and more. You can choose any method of payment given below to send the necessary sum of money for the credits you would like to purchase. Remember to use requisites or the address. Do not forget to write your ID or your nickname on our site. You may do it right on the payment or put a sheet of paper with this information in an envelope. We will apply credits to your account as soon as we recieve and clear your payment.
 
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'''How safe is it to use a credit card on this site?'''
 
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Our server does not keep your credit card information. Visa and Mastercard regulations oblige us not to keep the CVV data (the three or four digit security code on the back of your card) anywhere at all. It means that even if your card gets stolen, though it's unlikely, it won't be used practically anywhere without that code.
 
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The information from your credit card will be encrypted only on our internal computers, in case we need to assist you if you happen to have problems processing your order on-line, or to issue any refunds. We always ask for the authorization to charge a credit card. We do not have either membership fees or "recurring" charges. Your card is charged only with your expressed authorization. We guarantee that.
 

Latest revision as of 21:57, 31 August 2020

About Us | Services | Help | FAQ | Testimonials | Tours | Terms of Use | Privacy Policy | Contact Us

Here is some brief information to help you get started.

The first step is to register on our site. This is free both for men and women. Only registered members can contact other members of our site.

After registration you will get an account on our server where you can check your mail, keep track of mail sent, members contacted, credits purchased and spent.


Once registered you can contact other members of our site:


How exactly do I contact other members and communicate with them?

You can send messages for free to any member, as long as their profile is active, and you don’t have more than one unopened message from them. You send messages in English and you will receive replies also in English, even if your party does not speak English. Your messages and your party's replies will be handled by the staff of a local dating agency who will translate and deliver the messages back and forth. They may forward the translation to the lady by email or instant messanger, or read it over the telephone, or the lady may stop by the agency to check her messages and have them and her responses translated. This is all done behind the scenes, you do not need to do anything. You will simply receive a reply in your Inbox, in English and can reply right away, also in English. You will be notified by email every time you get a new message. If you don’t want to receive these notifications at your main email address, we suggest you use another email address for your profile. Also in your profile settings you can choose to receive these notifications once per day for all messages, as opposed to receiving them immediately for each message individually. If you don’t want to receive notifications from new women, you can change the status of your profile to Invisible, but note that in this case new women can not contact you, and your profile will not show up in search results, but you will stil be able to continue all existing correspondence. To stop receiving all notifications completely, you can change your profile to Suspended, which will make your profile basically inactive and will terminate all existing correspondence as well. All your previous messages will be saved and you can reactivate your profile at any time later.

Until you write to a lady for the first time, her messages are free' to open. After you write to a woman and if she responds, you will have to pay a fixed price per message for the translation of your correspondence.

If you don't feel like writing a letter, you can send them a free "smile".

A smile is a quick "Hi" message with a link back to your profile which indicates to a member your interest in him or her.

Or you can place a live interpreted phone call or even a video call directly with her via our bi-lingual operator.

You’ll need to contact us at least 24 hours in advance and tell us which lady you want to talk to, and at what time. Our interpreter will do the rest

Why does the price of translation differ from lady to lady?

We don't want to complicate things for you by charging for the translation per word as is mostly done in translation industry. Instead you pay one fixed fee for the translation of each pair of messages that you exchange, regardless how long or short they are.

However that fixed fee may vary depending on the lady you are corresponding with. The problem with all dating sites is that the vast majority of men will want to correspond with a handful of most popular women and vice versa. If one woman receives letters from dozens of men, while others receive no letters at all, that's not good for anybody. So, to mitigate this, our system automacally rises the price for translation for those ladies who receive the most attention, to discourage new contacts. This only applies to new contacts, so if you are already corresponding with her, your translation price will not increase. If a lady becomes too popular, with too many letters going unanswered and a further price increase is no longer practical, her profile is omitted from search results, although the men she is already in contact with will still be able to correspond with her, and their price for translation will not go up.

Please note that the lower price for translation does not mean the lady is by any means inferior to those with higher price for translation. It just means fewer men have already contacted her, which could be caused by the fact that she has just recently joined the site, or her profile is showing lower in the search results, or she has chosen to put more conservative pictures in her profile, or other reasons. Everyone deserves attention, and we want all our members to be active, so we strongly enocourage men to write to women with lower price for translation.

Is it safe to use my credit card on your website?

Yes, it's absolutely safe. Your credit card information, as well as all other information about your order, is transmitted to our processing bank securely, using SSL (Secure Sockets Layer), the most common cryptographic protocol employed by online businesses. Your credit card data stays encrypted until it reaches our processing bank. We do not keep your credit card information after we securely send it to the bank.

We have never had any security breaches and no credit card information has ever been compromised.

You can also find more information on our FAQ page.

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